Contact

Pick the channel that matches what you need.

Written enquiries only — we do not run a phone queue. Include the vendor or component you are asking about and we can usually answer in one round.

Channels

Open edition help: community@primecomex.com
Deployment questions, rulebook bundle issues, collector packaging.
Operated tier: accounts@primecomex.com
Hosting enquiries, sizing a first pool, walkthrough requests.
Security reports: security@primecomex.com
Vulnerability disclosure. We acknowledge receipt before investigating and will tell you when a fix ships.
Privacy requests: privacy@primecomex.com
Questions about what a deployment records — see the privacy notice.
Press: press@primecomex.com

Postal address

Prime Comex
Suite 210
4400 Chesapeake Boulevard
Columbia, MD 21044
United States

Post is collected weekly. For anything time-sensitive, use email.

Response times

Community and general enquiries are answered on a best-effort basis, most often within a few working days. Operated-tier customers have response commitments in their own agreement, which take precedence over anything stated here.